Delivery Information

 Packaging and Dispatch 

All your orders are carefully packaged and we aim to dispatch all orders by 2pm(GMT) the following working day. 



We understand how exciting nail mail is and how important is it that your order arrives safely, which is why all our orders are sent via Royal Mail - 1st Class Signed For.  The average delivery times for the service is 1 to 2 working days. 

All products excluding Leafgel Premium and Lily Gel (unless pre-authorised) can be shipped internationally via Royal Mail International Tracked and Signed service. 


Delayed and Lost Deliveries

Whist we endeavour to have your order on safely in your hands in the expected time, in the unlikely event your order is delayed or lost (15 days from the expected arrival date must have lapsed as per Royal Mail terms), we will either arrange to re-send your order or offer a full refund. 


International Deliveries

Orders to be delivered outside the UK may incur Customs or Import Duty Charges which the purchaser is liable for.  Tsume Supplies Ltd. is not liable for all or any charges implemented upon the arrival of the order in your country.