Returns and Refunds

We understand that sometimes you may change your mind and want to return an item. 

If you would like a return or a refund In line with your rights in the Consumer Rights Act 2015:

Please contact us within 14 days of receiving your order at and;

Please return the item(s) in the original, unopened and unused condition with a completed copy of our Returns and Refunds form.

Unfortunately you will have to cover the cost of postage and we recommend that items be returned using a signed for service. 

Whilst we aim to process refunds as soon as possible, please allow up to 7 working days from the day we receive the returned items.  All refunds will be made via the original payment method used. 

Any Returns and Refunds should be sent to:

Tsume Supplies Ltd. 

Returns and Refunds

e'van hair

23 Blackett Street

Newcastle upon Tyne



 Missing Items

In the unlikely event there's been an item left out of your order, please get in touch with us at within 3 days of receiving your order.